Enterprise Holdings Inc. omtaler og erfaringer

Very helpful and friendly staff, easy pickup and dropoff, great value and a free upgrade despite not being a member. Great experience.

!!DO NOT RENT HERE!! Had a flat tyre, they charged me for almost 900 euros to change all 4 tyres (ON A BRAND NEW CAR 4000KM), because they said the flat couldnt be repaired. After asking to see the garage bill for a month it turns out they couldt after all repair the tyre which only cost 100 euros. Straight up scamming and malicious behaviour. !!DO NOT RENT HERE!!

Katastrofal opplevelse! Reservasjonen ble gjort to måneder i forveien og innsjekkingen ble signert 24 timer før. Vi ankom klokken 10:20 den 8. august for en planlagt henting klokken 09:00: våre to kjøretøy var allerede leid ut til andre… Fristen for sen henting er 58 minutter. Denne informasjonen er nevnt med liten skrift nederst i bekreftelses-e-posten og manglet i innsjekkingsprosessen. Resultat: ingen refusjon, ingen alternativer tilbys. Helt lovlig tyveri! Bra jobbet, Alamo, nok et oppdrag utført.

Please don’t book from them they are scammers literally charged 500NOK for nothing And waited us 3 hours on airport

I recently rented from Alamo and when entering and leaving the lot they scan the car with some kind of automated photography booth likely using AI. After k returned the car they sent me an email with the photos I show here claiming damage to the tire. They charged me about $100 USD. I’ll let you use your own judgement if you see any damage. The worst part is I returned the car during regular hours when they should have been open, but no one was at the rental desk. So I dropped the keys in the box. If someone was there I would have challenged the damage claim. My advice is don’t rent from Alamo.

Jeg finner folk med bedrifter, gode priser og Vehículos de Calidad Bien Equipped,

Excellent company with extra friendly staff. Quick delivery of the car. Also fast delivery back. No extra fees and a very nice car. I asked for a RAV 4 but they didn't have it so they let me choose another one.

They are scammers!!! We had a very disappointing experience with Enterprise in Oslo. After returning the car in January and receiving our deposit back, we were unexpectedly billed nearly €1,000 more than a month later for a small missing plastic part — something we were never informed of within 24 hours, as stated in their own contract. We strongly disagree with the charge and the lack of transparent evidence. Instead of resolving the issue, the company forwarded the claim to a debt collection agency and stopped responding to our emails altogether. We do not recommend this location due to poor communication, lack of accountability, and unfair treatment of customers.

Even though there were no problems, and the car was returned absolutely fine, the subsequent charges amount to another 50% of the total hire charge. £800 for a weeks hire of a people carrier and an additional £400 of "charges", including an "airport charge". Despite picking up the hire car from... you guessed it... an air port. Totally unacceptable. Staff were lovely & helpful - but I'd never use Alamo again.

We booked the car for the wrong date (we arrived a day later) which is our mistake. Mind you, the car was PAID for, and we had it for 2 weeks. When we arrived they said they had rented it because we didn't show. We asked for another car, they said they were fully booked. They basically rented the car we reserved and paid for to someone else, and we were left stranded with no car. We asked for a refund since we couldn't get the car, they said since it's been booked online to check with the service online. Worst service ever. Actually, no service at all. Will NEVER book with Alamo ever again. Huge scam.

Scam. We rented Tesla for 2 weeks. During the trip Car got scratched on front Bumper. Which could be easly repaired by repainting the bumper and we had Insurance coverage. Upon returning they said on email our insurance doesn't cover the damages. They charged us full amount. Go for Hertz or Avis, I had much better experience with them.

I just got charged more than USD $1,200 and I had all insurance selected. The rental was for one day! Supposedly, there is a missing trunk cover and I don't know what the hell they are talking about!! I just realized the charge and I will try to get in contact with them from Monday, but probably this process will be a pain in the neck and arbitrary from what I'm seeing in other reviews. Even if this was true, I just want to know what trunk cover is worth USD $1,200 and for them to prove it with an invoice! They cost USD $67 in Amazom (the ORIGINAL OEM). I thought there was no corruption in Norway! I have rented cars all my life and NEVER SEEN SUCH VILE ABUSE! If my case gets solved, I will update my review. But in the meantime, STAY AWAY!!!!

The staff was nice enough but the overall experience isn’t good. The 250 NOK fee per day to go past the border is absurd - yes it’s mentioned in the fine print but it’s absurd nonetheless. The car rental doesn’t even cost that much, how could the extra insurance (on top of the insurance that I’m already paying) be so expensive? I am 100% sure the insurance is not that expensive and this is just a way to make more money. Apart from that, when I booked there was a price difference between Toyota RAV4 and Corolla Cross. I deliberately chose to pay more for the RAV4. The gave me a Corolla Cross and say “it’s in the same class”. IT IS NOT!! This is just scamming people. They offered to pay even more for a XC60 (which IS in the same class as the RAV4). Scam, scam, scam. Then I get to the car, window was open (it was freezing 5 degrees) chairs were pushed all the way forward so I couldn’t get in but I couldn’t open the door far enough to move the chairs back (because of tight parking). The car was set to Greek language so I couldn’t understand anything. There wasn’t even an ice scraper in the car - it’s winter; this is just dangerous. Update: after providing my feedback, they contacted me. The customer service rep apologised for the bad experience and confirmed that all those points are on their checklist (settings/language, chair placement, ice scraper, windows) and something must have gone entirely wrong with this car. He also admitted that the site I used to book has information …

If you return the car a few minutes later than the exact time, they charge you for one more day. Not only that, they added various fees like airport fee, credit card fee, handling of automatic toll fee, and 25% of VAT..

Leid bil her flere ganger, men etter å ha levert bil denne gangen fikk jeg mail om at de hadde trukket 15.000,- fra kortet mitt pga en ripe på litt over 25mm. (De har ikke lov til å gjennomføre en slik transaksjon før kunden har godkjent dette). Etter å ha bedt om bilder som blir tatt av selskapet i "bildemaskin" man kjører igjennom ved avreise og ankomst får jeg beskjed om at ikke alle skader er synlige her. Jeg står på mitt å spør om bilder som er tatt av en ansatt 14 timer etter tilbakelevering av bil er gyldig i en slik sak. De beklager seg og returnerer beløpet om 5-7 virkedager... Lurer på hvor mange som bare lar pengene bli trukket for å ikke følge opp. Sleipt selskap!

Upon arrival they didn’t have the car we booked and offered us a way smaller and less premium car with almost no compensation.. and “they couldn’t do more”. Shitty service

Prices are different here then what they tell you on the website.. I genuinely feel scammed. Not even got a car I wanted with manual - got a automatic. Iam never ever getting a borrowed car again, F that

Leide en bil herifra i håp om at jeg slapp å tenke på skjulte kostnader eller andre ting. Endte opp med å betale nærmere 10 000kr fordi de skulle trekke masse for ting som ikke ga mening eller gikk opp. Anbefaler deg på det sterkeste å ikke leie bil herifra tro meg du vil angre!

Dårligste servicen ever, ringte og spurte om hva det kostet for en dag i leieperioden at en annen sjåfør kjører, fikk beskjed om 50,- dagen. Tok det for god fisk at det var pr. døgn med annen sjåfør, men neida, de tok for hele leieperioden. DÅRLIG KUNDESERVICE!

Crooks I returned the car with no damage and there charging me for 4000 for a chip repair with no proof book through someone else

Great customer service! Very polite and aware employees, the car were great, clean and new!

Very good service

Alt gikk knirkefritt, bortsett fra at vi ikke fikk bilen vi ønsket. Det var et lite gebyr for lasting av bilen, som ble returnert praktisk talt uten last. Effektiv service.

Alt gikk veldig bra for meg. Ingen problemer i det hele tatt; jeg hadde spørsmål underveis i turen, og de svarte direkte på dem. Alt var knirkefritt og effektivt.

På bilutleiekontoret på Oslo lufthavn fikk jeg akkurat den bilen jeg hadde bestilt. Henting og levering var veldig enkelt og praktisk; man la bare nøkkelen i en boks og fortsatte deretter til avgangshallen.

The staff at desk was kind and patient, providing excellent service. When I requested to change the car, they promptly replaced it with a brand-new one. Additionally, one of the staff members even came out to the parking lot to explain how to use a car.

I had a fantastic car rental experience with Alamo. The staff member who assisted me, Mirna, was exceptionally professional and went above and beyond to help. She clearly has a passion for her job and is a valuable asset to Alamo. The rental process was smooth, the contract signing was straightforward, and Mirna even helped carry the baby seat. She provided plenty of instructions and emailed me return instructions as well. I loved the entire experience and will definitely be using Alamo again.

Arrived to Oslo for business meeting, car was booked from 11:30 , arived at alamo office 12:10 was told there is no car for me, money was charged from my bank account, have meeting in 16:00 also have to drive 130 kilometers, and still dont have a car to drive. Very bad company and car managing. If you have option my advise to choose another Car rental.

Hired a Tesla last weekend from them- the service agent came to the car with me and explained all the controls. There was a small error in the invoice which they promptly corrected. Excellent service and happy to give a 5*

Just perfect, specifically Mr Paul this gentleman was outstanding in all the aspects, very welcoming, smiling all the time, very helpful and kind. You made our journey amazing. Thanks very much. The best guy that I ever dealt with in a car rental company

You must change your card number after hire in this company. They tried to rip me off about 800 nok after hire

Clean cars that are in perfect condition, great service and fair prices. I can recommend!

The second time that I try to rent a car with them and the second time that i left the offices without a car.

You have to change your card number after you gave it to them immediately.

Good and friendly staff...have 1 them like peter parker 🤣... …

UNNGÅ FOR ENHVER PRIS. Reservasjonen min ble godkjent. Betalingen forfalt dagen før reservasjonen. Jeg valgte dette utleiefirmaet fordi de tillot sen ankomst. Ved betalingstidspunktet ble kredittkortet mitt avvist til tross for flere forsøk fra min og deres side. Jeg måtte ta en taxi til hotellet klokken 02:00 og komme tilbake neste morgen for å hente bilen. Kredittkortet mitt fungerte da uten problemer. Det kan være en inkompatibilitet med franske kredittkort for fjernbetalinger. Alamo nektet noen kompensasjon for den ekstra kostnaden.

Hallo, Jeg forstår ikke den dårlige vurderingen Alamo Gardermoen har, gitt min erfaring. Jeg leide en bil fra 19. til 22. april 2024, til en veldig rimelig pris. Ved ankomst var det kort ventetid, og personalet var hjelpsomme og hyggelige. Jeg hadde reservert en kompaktbil (f.eks. en VW Golf) med manuell girkasse, og uten å spørre fikk jeg en flott Suzuki A-Cross med automatgir og firehjulsdrift. En hyggelig overraskelse! Bilen var ren og veldig velutstyrt. Ved retur var det heller ingen problemer. Jeg ble informert om at kjøretøyinspeksjonen ville bli gjort senere fordi det var få ansatte tilgjengelig på grunn av tidspunktet. Noen timer senere mottok jeg en e-post med den endelige fakturaen, inkludert bompengene, og det var det – ingen ubehagelige overraskelser. Fra mitt perspektiv anbefaler jeg dem på det sterkeste! Tusen takk!

De er en gjeng med kjeltringer. Jeg leide en bil gjennom en tredjepart, og de tok betalt for en skramme uten engang å kontakte den andre leverandøren. Jeg ringte, og de sa at jeg måtte sende inn kravet selv, selv om jeg hadde forsikring som dekket skadene. Jeg betalte et depositum, som de trakk fra bompengene jeg brukte, og jeg skulle få refusjon fra, men de nektet. Jeg prøvde å få en forklaring, men selv de vet ikke hvilken unnskyldning de skal komme opp med for å beholde pengene mine. Hvis du ikke vil kaste bort tålmodigheten, tiden og pengene dine, ikke lei en bil her, for de kommer til å le deg opp i ansiktet.

Så skuffet… Mer enn en måned senere, etter at jeg hadde returnert kjøretøyet til Oslo-filialen, belastet de meg 700 euro for en veihjelp jeg ikke brukte, fordi jeg umiddelbart kansellerte forespørselen min og fikk beskjed om at jeg ikke ville bli belastet… Filialen tok fortsatt pengene, deretter andre små beløp i to måneder… uten å forklare hva de var til. Jeg sperret endelig kortet mitt. Dette er første gang en filial har belastet meg etter å ha gjort en reservasjon. Det er en skam!

PASS PÅ! Jeg leide en bil gjennom en mellommann, og dessverre tok de betalt for en liten ripe på felgen uten å engang konsultere leverandøren på forhånd. Til tross for at jeg hadde forsikring som skulle dekke denne typen skade, fortalte de meg at jeg måtte håndtere kravet selv. Da jeg kom tilbake til hjemlandet mitt, begynte de å ta betalt, slik at jeg ikke kunne sende inn et krav personlig, og de fortsatte å gi meg svindlere i e-postene mine. For noen svindlere! Etter å ha betalt et depositum som inkluderte bompenger, viste beregningene at jeg burde ha fått refusjon. De informerte meg imidlertid om at de ikke ville returnere pengene jeg skyldte. Jeg prøvde å få en klar forklaring, men personalet kunne ikke gi en sammenhengende begrunnelse, og det virker som om de bare leter etter unnskyldninger for å beholde pengene mine. Kort sagt, opplevelsen var utrolig frustrerende, og når jeg leser anmeldelsene, ser jeg at mange andre har hatt det samme problemet. Jeg anbefaler på det sterkeste å IKKE bruke dette selskapet; de er seriøse tyver.

ADVARSEL! De er svindlere. De prøver alt for å overfakturere deg. De tar betalt for beløp som allerede er inkludert i kontrakten igjen. Når du returnerer bilen, gir de deg ikke bevis på returtidspunktet, og deretter behandler de returen senere for å belaste deg for en dags leie til. Det verste bilutleiefirmaet noensinne!

Flott opplevelse, enkel registreringsprosess, bil i god stand, pålitelig og komfortabel. Vennlig personale. Jeg anbefaler.

Leide bil gjennom Check24. Hentingen var rask og enkel, uten ventetid, og alt ble tydelig forklart. Det ble imidlertid bare snakket engelsk. Retur av bilen var enkelt: bare legg nøkkelen i postkassen, og kort tid etterpå mottar du en e-post med informasjon om hvor du parkerte, hvilken ferge du brukte og bompengene. Veldig praktisk.

Snyder så den kjøre. Har kjørt 90 km og fylt bilen, men de hevder at den manglet 13 liter. Hentet bilen klokken 10:46 og leverte den noen timer etter, ca. 16:30. Hadde et fly klokken 19:00. Men de har registrert den som levert om natten 01 og har derfor tatt en ekstra dag i leie. Hold deg unna dette selskapet. Aldri mer Alamo. Forventet ikke dette i Norge. De er vanligvis så hyggelige folk.

Leverte en bil i en lavere kategori enn den reserverte og betalte samme pris.

Velkomsten var perfekt; vertinnen vår gjorde alt for å tilfredsstille våre ønsker, veldig effektiv og hyggelig!

We rented a car for 22 days. Upon pick up we were served quickly and everything was explained well. We were given an upgrade Toyota Rav that performed perfectly. There were a couple of defects on the exterior that hadn't been noted on our sheet but when we emailed after doing our inspection they were quick to reply back and updated their records. On return we were served again by lovely efficient staff who went and checked our vehicle when we asked them to as we have further travel to do and we wanted to make sure everything was sorted and ok before we left. Invoice detailing our tolls etc was sent promptly. Extremely happy with this company as they made a Norway road trip hassle free.

Worst place I have ever rented a car from, will not recommend. Upon arrival they were serving people before us, when we were finally served after 30 minutes we were told the car we wanted isn’t available and instead given a different car. During the rental we received fines, and were told the car rental will take care of it. After a while we received an invoice for some fines but triple the amount. Originally the had agreed they will allow us to pay the original fine amount, they had then magically changed their mind saying we have to pay with the added costs. After back and forth for a few months we decided to pay the fines as it was clear we were dealing with unprofessional people. We would then set up a date for a call to pay the fines, however they would not call on the agreed date and time. It was clear they are just time wasters. After numerous emails from us, we were finally able to pay off the fines. Whilst we thought the nightmare was over, they randomly charged my card 3 months after we had first rented the cars, they didn’t tell us why, despite us emailing asking what for. Luckily I was able to dispute the charges with my bank. If I could give them a 0/5 I would, absolute time wasters.

I have been traveling for years and have never met a less reliable company than this one. I arrived on December 26th and my plane was two hours late, I call to notify and they tell me everything is ok. But as soon as I arrive at the airport they send me an email saying that if I didn't arrive in 10 minutes they would have left. (I don't understand how it is possible to land at 18 and be on time in 10 minutes). I arrive at the Alamo office at 18.25 and there is no one left, being forced to stay overnight in Oslo. But that's not all, the next day I introduce myself to Almo office at 7 AM and they tell me that the car I had rented (T Roc) is no longer available, giving me a car of their choice (Suzuki Swift). I strongly do not recommend this company, not reliable.

Worst rental company ever. They charged me for a full tank of gasolin (not my choice). I have complained twice on email, with no response. In my opinion it`s fraud. Choose anything but Alamo.

Kom til Malaga for å leie bil hos Alamo. Hadde forhåndbetalt bil. De hadde ikke bilen vi skulle ha, men tilbydde tilsvarende som var mye mindre. De var ivrige på å tilby oppgradering, og hadde en bil vi var enig om. Bilen blei mye dyrere da forsikring kom på toppen med en ekstrem sum. De presset meg etter å ha pakket inn i bilen. Disse folkene bruker alle teknikker for å lure deg. Hadde betalt 5000,-, så kom 15000,- ekstra på toppen av det hele!! Svindlere fra A til Å…værste leiebilselskap vi har brukt. 20.000,- for en leiebil??

Svært dårlig opplevelse, var to timer for sen til å hente bil grunnet flyforsinkelse, da hadde de trykket "no show" og jeg kunne glemme å få bilen jeg hadde bestillt. Forsto raskt at dette var de vant med, gikk derfor til annet selskap hvor jeg fikk skikkelig behandling og rimeligere bil.