DB Journey omtaler og erfaringer

Douchebags Quality of a piece mostly sitting at home.

I just want to say a huge thank you to the Db Journey team for the incredible customer service! My suitcase unfortunately arrived with some damage, but I was pleasantly surprised by how quickly and kindly my case was handled. Within a very short time, I received a personal reply, clear instructions, and a free replacement – no hassle, no stress. It’s rare to feel so genuinely heard and supported by a brand these days, but Db really delivered. Thank you for standing behind your product and for making the process so smooth. Highly recommend both the products and the people behind them!

Had my gen.1 very first edition backpack for over 10years now, only minus is that it has some noticable wear marks, otherwise backpack been holding me through rough and mud and daily usage from basic trips, to studying during my career and even motorcycle trips. Only thing I would wish is to have one more of the same exact copy.

Ikke eksisterende kundeservice! Svarer ikke på mail og oppgitte telefonnummer er bare tull! Useriøst firma!! Styr unna.

Awful customer service for a brand who considerers themselves a premium supplier. If you create a request, they'll just send you a generic email and instantly close your ticket. I created another ticket and received no response.

Rævva kundeservice hjelp å få. Rævva kvalitet på varene. anbefaler ikke å kjøpe Duchebag.

Ingen fungerende mobil nummer å kunne ringe til

Kundeservice får en ekstra stjerne fordi de faktisk svarte én gang, dessverre stoppet de deretter.

Love the brand, style and quality! I always have at least one Dbjourney bag with me on my travels and adventures. My photography equipment is safe with DB!

Two of the zippers on my backpack broke after less than two years of use. I expected better quality on such an expensive backpack. My warranty claim was approved, but I’m still trying to get a hold of customer service to order a replacement. It’s been almost 4 months … I would not recommend buying from Db.

Unable to get in touch with someone from customer service for the last 5 weeks - this is the most unprofessional company I have ever bought from. I HAVE BEEN TYRING TO RETURN UNUSED merchandise with tags and original packaging for 5 weeks with no response. I was double charged and double shipped several backpacks and there is no company phone number or address for the US. This is a big dissapointment in a company that publishes all the marketing as a company that stands behind its return policy and customer care. DO NOT PURCHASE from their company website and look at all the published reviews of their company as you will see I am not alone in this feedback. Very unethical false marketing and representation of its products. I am not stuck with 5 backpacks I paid for that have never been used or will be used.

This company is terrible, took the money but do not ship the bags for 2weeks. Contacted them without any reply.

I want to buy the douche bags but I can’t use my credit card to buy and I checked where is the shop of douche bags and it was all the way in Oslo Norway and I am sitting in Hong Kong how can I buy now and love the design so much and I really want it Please add shops to different countries that would help a lot

Very nice bags But same problem as another mentioned Couldnt pay with my german creditcard at your store online so i bought it from a outdoorshop in my country. You should fix this

not trustworthy ... not only massively inconvenient return process, even unlawful