Digi-Key.no omtaler og erfaringer

Attention!!!! If it would be possible, i´d give them minuspoints. I work in this business since 30 years but this is the worst service and firm i´v ever encountered.: 1.) If you buy, you have to pay customs because ist should come from USA, but it arrives in 3 days... from USA??? And the don´t calculate it in the checkout. There is only a small notice if you read relaly EVERYTHING on EVERY side. It shows up as an austrian firm but if you buy only some part, the customs are more expensive then the things you bought. 2.) There was in their system our firm registred as an australian firm, but we are in Austria. I tried to change it, sent them a mail but no reaction. Then we posted an order, as we needed parts urgently, put in the right country and nevertheless they charged the taxes. On my mail, that the VAT-No. is correct, tey have only the false country, and they should please correct this, they answered, i should deal this with paypal, they have the false adress, Austria, not Australia. Are they def, not able to read, totally ignorant or both????

Hvis det var mulig, ville jeg gitt det -5 stjerner. Distributøren har en tysk avdeling; i hvert fall er det det de foreslår. Likevel tar de absurde tollavgifter og andre avgifter for standard elektronikkvarer. Retur tilbys for rundt €20; fordi kunden tydeligvis er skyld i å ha falt for den "tyske forhandleren". (Anmeldelsen nedenfor beskriver min opplevelse.) Tvilsomme ordrebekreftelsespraksiser. Virker fullstendig uprofesjonelt. Aldri igjen. Googles vilkår tillater ikke den typen klare språkbruk dette selskapet trenger.

Uten tilhørende EORI kan ikke varene behandles av tollen. Pakken ble returnert av tollen. Ifølge selskapet kan det ikke utstedes refusjon.

Frakten var veldig rask. Jeg fant ikke denne varen noe annet sted på markedet. Betalingen var enkel med Visa. Veldig praktisk. Selv da jeg ba om en faktura, var personalet veldig vennlige og sendte en til meg umiddelbart.

Beware of DigiKey's non compliance with the contracted incoterms! When you buy from Europe you secure DDP incoterms by paying in Euros (so prices include a hefty premium to cover duties and customs). DigiKey also collects VAT on behalf of the European authorities. But, AFTER PAYMENT, DigiKey violates the terms of the contract by sending the package under CPT incoterms, so the taxes, duties and customs you paid "evaporate", and you are stuck in customs, forced to pay twice. It is impossible to solve the problem by writing to "customer support" and providing the evidences of the contracted terms (screenshots, their own webpage...). It appears their "support" doesn't understand what "DDP incoterms" means. Or maybe they don't understand what "written contract" means. Now, our only hope are the legal enforcement actions of the European authorities. We are providing them with all the evidence, so they can check the alleged misappropriation of the taxes, duties and customs collected on their behalf, and use the international courts to recover the money and stop this scam.

The customer service does not respond to my emails.

Første gang jeg bestilte på nett fra Digi-Key. Et veldig godt og stort utvalg til helt rimelige priser! 👌🏻 Frakten med UPS Worldwide Express gikk utrolig raskt. Fra Thief River Falls (MN USA) til Wietmarschen (Tyskland) på under 2 dager ... sensasjonelt! 👍🏻 En pakkefeil (3 feilleverte kondensatorer) ble løst feilfritt innen 5 dager etter klagen min. Derfor gir jeg dem 5 stjerner og vil definitivt bestille igjen. 😎👍🏻

Stort utvalg, godt strukturert med rimelige priser og rask levering.

I have ordered a few times from Digikey and the shipping is very quick and the website and information it contains is fine. The issue is with their support/customer service not responding to support requests which has really soured the customer experience.

I går la jeg inn en bestilling hos Digi-Key Electronics. Under betalingsprosessen viste én vare et antall på 0. Denne varen manglet imidlertid i ordrebekreftelsen. Da jeg logget inn på nettstedet, oppdaget jeg i profilen min at det var en duplikatbestilling. Nettstedet oppgir at duplikatbestillinger medfører ekstra fraktkostnader. Kundesupport sendte meg imidlertid den andre pakken gratis via UPS. Jeg ble først overrasket over å finne ut at jeg ble belastet med dobbel frakt, men det ble løst problemfritt til slutt. 👍 Jeg kan anbefale denne butikken for de som ikke har det travelt. 😅