Heaven Scent omtaler og erfaringer

Fantastisk flott service og hjelp fra en ansatt som virkelig kunne produktene sine og klarte å finne flere herlige parfymer til meg som gav kun litt info om hva jeg liker og ikke liker. Veldig søt og flink og kom med mange gode forslag. Kommer definitivt tilbake hit neste gang jeg skal ha ny parfyme!

The experience at the perfumery was amazing. Teresa was more than helpful and we had a lovely chat. She really got into my perfume taste quickly and gave great advices and recommendations❤️ 10/10

Veldig stusselig og merkelig kundeservice, jeg har handlet her før og da var det bra men denne gangen var bare merkelig.

Update: Younger salesclerk has rude, authoritarian tone as if she is gonna control whether or not I get to do my purchase. I’m quite sure that not everyone gets that type of tone. I do wonder if Koch parfymeri & co will let me shop with them too - how awfully nice of them if they let me do that. Earlier: Assortment is alright even if reduced from time to time. A gem. Well curated products that make statements. Helpful, intuitive and friendly staff. Ideal place when looking for gifts ideas of different sorts.

Meget god hjelp og ekstremt godt utvalg

The best service I've ever had! Great place!

I’m sensitive to overpowering fragrances, as it can trigger migraines for me. Sales lady seemed very knowledgeable on the subject and provided a really nice option for me to try on. See photo. The shop is small but features many high end brands not found at large cosmetic chains that you can experience first hand without feeling sales pressure. Atmosphere is pleasantly fragrant and upscale and I did not experience it as overwhelming to my sensitivity.

Skulle handle 2 parfymer der, men hun voksne dama som jobba der behandlet meg som om jeg ikke hadde penger til å handle der o det hele tatt. Endte med at jeg ikke handlet der, men valgte å handle på nett fra en butikk i Stavanger i stedet for. 5000kr tapt for Heaven Scent.

Flotte produkter de har der, men jeg kjøpte en parfyme til nesten 4 tusen kroner og fikk ingen testere som jeg vil si er vanlig for produkter i den prisklassen. Når man kjøper luksusvarer, skal man også få luksus-treatment, og innebærer testere.

The store was nice and clean, great selection of perfumes. Irene, one of the service staffs was kind and very helpful. She even engaged with me throughout the process, not just asking me questions to find a suitable recommendation but also gave a few pointers for each perfume we tried. It was such a great experience for me. I hope Heaven scent will hire more staff like Irene.

Super god hjelp i både butikk og på nett

Jeg bestilte Maison Francis Kurkdjian Oud Satin Mood Extrait de Parfum, men fikk i stedet tilsendt Oud Satin Mood Eau de Parfum. Det er to helt forskjellige produkter, både når det gjelder konsentrasjon, pris og opplevelse. Da jeg tok kontakt med HeavenScent for å forklare feilen, fikk jeg ikke gehør. De nekter å akseptere at de har sendt feil vare, selv om jeg har tydelig dokumentasjon på hva som var bestilt og hva som ble levert. Som kunde oppleves dette svært skuffende. Jeg har handlet parfymer mange ganger tidligere fra ulike aktører uten problemer, og ser ingen grunn til at jeg skulle lyve om akkurat denne bestillingen. Det minste man kan forvente er at en seriøs butikk tar ansvar for sine feil og retter opp, men her skyves ansvaret over på kunden. Jeg kan dessverre ikke anbefale HeavenScent videre etter denne opplevelsen.

Dårlig kundeservice, det går nedover for hvert besøk! Glemmer ikke ubehaget da jeg skulle kjøpe en gave til mamma, fikk null hjelp og ikke et hei engang. Viste hva jeg skulle ha så det var ikke ett problem, men fikk bare ekle blikk at hun gamle kjæringen på kassen da jeg skulle betale følte helt ærlig at hun tror hun er noe, hun jobber tross alt på en butikk. Pleier alltid å få masse samples da jeg først besøkte for 4år siden, fikk ikke en liten prøve denne gangen heller ikke et hyggelig smil og farvel. Dette er definitivt Siste gang jeg besøker heaven scents, neste turer blir hos Koch parfymeri!!

Fantastisk utvalg, rask levering og superfin innpakning! I tillegg kom det med et personlig kort og prøver på akkurat det jeg liker. Kommer heretter bare til å bestille fra dem!

Poor customer service! Me and my friend went there to buy and try some of the perfumes that are not available in other stores (mfk). The lady who is working there seemed very uninterested. When we asked her about the products, she just gave us short 'yes-no' answers. She didn't even took a glance on us. She just sat behind the counter and didn't bother to come to us to answer our questions properly. Very unprofessional and unpleasant experience. No, we didn't buy any perfume. I will NOT spend my money in this store. I haven't been to the other heavenscent stores but i would rather go there and buy the perfumes i want ( that is if i'll get better customer service).

I have been here 2 times already to buy Diptyque scents but the customer service is very lack luster the 1st time I just got ignored , the 2nd time I had to wait for them to stop talking cause it went for a while I was just awkwardly standing there and the older lady was annoyed that I interrupted their conversation because I was ready to buy L'eau Papier, the vibe of the store as a whole is very snobby you have to fix your poor customer service or prob. hire someone who actually loves to interact w/ customers to boost sales you know 🤷🏻‍♀️

Much appreciated efforts by Åsne. Well customer oriented employee providing a five star service to me and my family. Please extend our deepest appreciation to her. Thanks.

Before entering the store, be aware that they do not have a traditional return policy for in-store purchases. Any item bought in-store cannot be returned for a refund. Instead, returns are issued as a gift card, which can only be used in their stores. Their return policy applies exclusively to online shopping.

Veldig dårlig service, ansatte som er hovne og arrogante. Kan lite i tillegg.

Staff very pleasant and accommodating of we Australian tourists

I've been to this store many times to buy perfume, and I thought the service was good. One time, I bought a perfume as a gift for a friend, but it got lost during shipping. When I came back to the store to ask for a sample to my friend,the staff were really friendly and helped me out. But today, my experience here was not good. I don’t know what kind of policy they have regarding perfume samples, but yesterday I received a perfume as a gift, and I wanted to compare it with two other scents. So I came to the store to ask for a sample of the other one to try at home (because as everyone knows, perfume can smell different in various settings,I've also had the experience of liking a scent in the store, but not liking it once I brought it home. ）if I like it , I’ll buy both. However, the lady today was cold and arrogant, making the service uncomfortable. She just flat-out refused me without any explanation. She simply said "no." I’m not sure if this depends on the customer or what, but when someone has a interest in buying, and their request is reasonable, how do they expect to sell more perfumes or boost sales with that kind of attitude?

Woke butikkansatte fungerer ikke salgsfremmende 🤯 Her må ledelsen ta grep ellers er fremtiden mørk. Lær av av Steen og Strøm, også de har alternative ansatte med nakketatovering og lilla hår, men hos dem har de lært kundehåndtering, salgs fremmende kommunikasjon og profesjonell fremtreden. …

ufyselig oppførsel på de som jobber der og eierne.De er arrogante og har tydeligvis store problemer med å være normalt hyggelige,de mangler folkeskikk og normal kundeservice.STYR UNNA! Det er nok av andre steder som har akkurat samme utvalget! Selv bestiller jeg på nett et annet sted enn heaven scent (Da er produktene som regel også veldig ferske ) eller så kjøper produktene utenlands,da er de gjerne mye billigere enn blodprisene på ekle heaven scent og de er ferskere. Har opplevd å få gamle produkter som var gått ut på dato på heaven scent så avskyen for kundene sine og lavmålet er komplett når de presterer å selge utgåtte varer til full pris!!!! ugly on the inside and out!

dårlig ! Veldig arogant , ved kjøp får man aldri vareprøver man får andre steder! man jo bruker mye penger for sånne parfymer Kunder bør bestille varer fra Koch parfymrie- der folk er hyggelig!

Ingen prislapp på noen ting i butikken. Arrogant opplegg som sier «om du må spørre etter pris, er du uverdig - skjerp deg og tjen mer penger». Usympatisk MO og en hassle for den vanlige kunden.

Bestilte vare på nett. Fikk beskjed en uke senere om at de ikke hadde varen inne eller kunne bestille ny for meg. Ser ikke hvorfor det er vanskelig å få til

Stort utvalgt av nisje parfymeri som vanligvis er vanskelig å få tak i Norge. Men betjening er arrogant og atmosfære er snobbete.

The experience was unbelievable. Got helped by a lady that knows her perfumes and her professionalism is out of this world!! Totally recommend the place, if you can AFFORD it😁 …

Very nice employee and great consultation

Great selection of niche perfumery.

No servise at all

Heavenly sent

Feeling a sadness when you can't find a store, and think they went under in the pandemic - that isn't a common occurrence for me. When I couldn't find Heaven Scent in their original location... 🥺 Today, I found them!!! They had moved across the street.... If you are looking for niche perfumes and -scents, knowledgeable and personal customer service - just go there now!!!

I went to the store to look and research some new brands that I wasn't familiar with before. I needed a lot of help to understand which one could fit my request. I came up to one available consultant on the floor and mentioned the name of the brand that I already did some research in advance. I thought that this could point me in the right direction. The consultant showed me the brand. She briefly mentioned standard information about the brand and said that I could try samples on my own. We started a small chat, I explained what I was looking for, and she pointed to two other brands that stood beside. From our conversation, I sensed that she didn't want to talk to me about the products, or perhaps she didn't know much about them. Even though I had a lot of questions and needed help choosing the correct product. While leaving, I saw a lovely terracotta fruit form. Only one available consultant was eating behind the register, which was highly uncomfortable. I tried to get more information about the fruit and got short answers that didn't lead to any valuable information for me, so I had to ask several more questions about the product. Felt like I was squeezing answers. Overall, very unpleasant experience. I definitely won't recommend visiting the store if you need help. It doesn't look like they will help you.

Amazing selection of perfumes and very knowledgeable staff. i strongly recommend that you take a look at here if ypur are looking for elegant perfumes, hand creams and care products. A secret gem in Oslo.

A most excellent store with knowledgeable staff. I visit every time i am in Norway. Great range of "gender-neutral" perfume as well as world masters like Nasomatto. 10/10

Nice niche selection but if you can find what you want else where - reco buy there instead :-) bad experience with the poor service - not very friendly nor service minded at all to say the least. Retail is retail & i expect better service from retail for higher-end niches :-)

Nice shop with great product. The help was kinda ok.

It's very good store but it's not good enough

Cool....cooler....heaven

Har handlet både i butikk og på nett. Når jeg handlet på nett låg det ved et personlig lite kort med navnet mitt og en liten hilsen,- SÅ hyggelig gest! Når jeg var i fysisk butikk ble jeg møtt av den hyggeligste damen du kan tenke deg som hadde masse kunnskap om parfymene dem hadde der, sendte også med noen vareprøver som var anerledes men kunne MINNE om den jeg endte opp med å kjøpe, en sammenheng der altså. Kan varmt anbefale Heaven Scent 👍❤

This is by far the best parfum shop in Oslo/Scandinavia - this is the place where you find the best (quality!) fragrance/parfums. You can really tell that the owner has deep knowledge when it comes to fragrance/parfume and they hold a great mix of independent labels, famous noses for those in the know, and established houses such as Byredo among others

Excellent selection of "niche" and "artisanal" fragrances with testers and paper strips available. Whereas most fragrance shops (like Kicks) tend to have the same range of mass-appealing "designer" fragrances (plus Tom Ford), Heaven Scent is the only shop in Oslo where you can sample from houses such as Maison Francis Kurkdjian, Diptyque (full range), Byredo, Nasomatto, and more. Oda (one of the store staff) is friendly and helpful when it comes to exploring and selecting the right fragrance. As a fragrance nerd/collector, this is one of the places I enjoy visiting when I'm downtown with some time to spare.

Har ikke vert i butikken, kjøpte parfyme på netthandel. Alt var veldig fint og pent pakket inn :) Lux opplevelsen kom gjennom pakken i posten

Jenta i kassen snakket i telefonen, mens hun hjalp meg- ikke beste servicen (spesielt ikke når man skal bruke så pass mye penger på en parfyme)

Beste parfymene i Oslo! Noen ansatte er veldig hyggelige og kunnskapsrike, og noen litt mindre imøtekommende

Hvis du ønsker det lille ekstra

Alltid bra!!!!

Fint utvalg, veldig ryddig og oversiktlig, men ikke den hyggeligste betjeningen. Atmosfæren kan oppleves som litt kald og snobbete

Kjøper nok parfymen igjen, men ikke opplevelsen.

For exotic scent lovers

Ha ventestol for mennene!

Nice Price And Good Staff i Bought 1 MFK Perfume