Tom Wood omtaler og erfaringer

Da jeg var i Oslo, anbefalte en venn at jeg skulle stikke innom. Og det var den beste anbefalingen! Jeg liker merkets minimalistiske tilnærming, og de har noen virkelig unike, kule plagg. Jeg vil også nevne butikkpersonalet: Jeg ble hjulpet av en skikkelig kul fyr, en australier (jeg husket ikke navnet hans), men han fortalte meg massevis av historier om de forskjellige smykkene i butikken og merket generelt. Takket være ham er dette ikke bare en smykkebutikk, men et sted med sjel og et konsept.

Vi besøkte butikken på anbefaling og var ikke kjent med merket fra før. Vi ble varmt møtt av den ansatte (takk, Cole!) og fikk utrolig tålmodige og vennlige råd. Han noterte ned all informasjon om størrelser og materialer. Det føltes ikke på noe tidspunkt som et salgsargument, men rett og slett som en åpen og profesjonell konsultasjon. Takk for det. Vi kommer tilbake!

I recently purchased a signet ring from Tom Wood and unfortunately had a very disappointing experience. I selected my size using their official sizing guide and based on my known ring size. When I first put the ring on, it seemed like it would fit, but during normal wear it became noticeably tight and uncomfortable. This made it difficult to wear for an extended period, which was unexpected. After wearing it once, I also noticed visible surface marking on the finish. While I understand that some wear is normal with sterling silver and plated jewelry, this was more pronounced than I expected after a single use. The product page describes a polished finish, and in their FAQ they note a white rhodium coating that is described as strong and resistant, which led me to expect better durability in real-world use. However, that level of detail was not clearly presented on the product page during purchase. I reached out to customer service to see if there were any options (exchange, store credit, or servicing), but was told there were no solutions available and that this was considered normal wear. The response felt very rigid and did not reflect much flexibility or consideration for the overall customer experience. At this price point, I expected clearer guidance on how the ring would perform in everyday wear, as well as a more helpful resolution when issues came up. I like the design of the ring, but based on this experience, I would be hesitant to purchase from them again. Based on…

Kjempeflott sted, godt utvalg og helt fantastisk kundeservice.

Great designs and fabulous service. Highly recommend checking out their collection while you're in Oslo. Unique and simple approaches to their pieces. Got a ring and some earrings and we absolutely love them!

Pretty bad customer experience with online ordering. Been waiting a month for a refund on a return, and have sent multiple follow ups and emails only to receive very slow, sporadic and detached responses that reflect a complete lack of accountability, care and attention. Super disappointing experience that degrades the brand in my opinion.

Handlet der for første gang der idag. Møtte på Maren som var superhyggelig og hjelpsom! Anbefales absolutt på det varmeste å bare besøke butikken i seg selv. Var som å gå inn i en blanding av et bankhvelv og museum 😀 …

I ordered two bracelets via the online shop, one size 6.5 and another one in size 7 inch to find out the right size (kept one bracelet and returned the other). In a couple of weeks decided to buy another bracelet and ordered it in the same size as the one I kept - however the fit of the second bracelet was completely different (about 0.5cm shorter, which was odd). The company made me pay the full GBP 20.00 return fee to exchange the size of the second bracelet even though their sizing isn't standardised. So worth being careful with global orders since they dont offer any exchanges and make you pay GBP 20.00 for each and every return (and the customer service is less than helpful!).

Jeg returnerte produktet fordi jeg ble fortalt at det var mulig å returnere det, men jeg ble belastet med 3000 yen i refusjonsgebyr, og det er ikke engang mulig å returnere det. Jeg kommer aldri til å kjøpe dette produktet igjen. Jeg returnerte det fordi det var en annen størrelse enn den japanske standardstørrelsen. Hvis du vurderer å kjøpe det, vær oppmerksom på at det er en annen standardstørrelse.

Amazing and polite service. Showers you with options. Opinions on what matches your style and polite behavior. Will visit again.

Best service I have ever got! Fabulous staff and jewelry!

Gode priser

Worst customer service I have ever gotten. There were 2people working and 1client in the store wjen me and my mom walked in, i had been so excited to finally go to that store as i wanted to get my self some rings. When we got in me and my mother didnt get a greeting nor a smile we looked around and finally we found where the rings were, still the 2salespersons did not want to acknowledge us and had all their focus on the other client. I asked to try on a ring n how much it was the guy then put the ring angrily on a display where i could try it and didnt even finish the short sentance of saying how much the ring was i needed to try on a different size so we tryed looking at the employees but they had no desire to help us at all. So Tom Wood obliviously dont wanted me as a customer and it made me sad as i really had been looking forward to get myself new rings but i will never ever shop with this brand again. Dont go there.

Fantastisk god kundeservice ♥️

Good and friendly service.

Superkul butikk med troll-tema.

Søt liten butikk med ypperlig service og fine smykker.

Hyggelige og flinke ansatte, godt utvalg av ringer

Kult!