No quality assurance or performance reliability from this high-priced brand.
My daughter was gifted a Tom Wood Project 9ct Gold plated Infinity Bangle just this Christmas by a friend. Within less than a month - and limited/careful of faction wear on its own- away from other jewellery as it is quite a signature piece- the bracelet has become both scratched and tarnished to a ridiculous extent. Unfortunately the piece - which retails at approximately £700 - was purchased via a Matches Fashion closing down sale - and we don’t have the Proof of Purchase - so the TWP Customer services team - whilst communicative - have ditched all responsibility for Customer Service Backup or resolution to the very clear performance problems in the bangle. I am frankly astounded at how gingerly a so-called-luxury brand will ditch all responsibility for quality assurance or performance reliability in their products. I supplied full product/batch number/ID/packaging etc as well as photo’s of the very obvious faults across the bangle - but was met with a very practised ‘So sorry-not our problem’. So. I despite their undoubtedly strong design - this brand is not enduring or well finished throughout the production process. And they don’t care. So - I would avoid and find another brand to buy your treasured pieces and gifts from. I have bought £50 electromagnetic plated pieces for my teenage daughter from numerous other jewellery brands and not had these problems.
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