DB Journey omtaler og erfaringer

Ikke eksisterende kundeservice! Svarer ikke på mail og oppgitte telefonnummer er bare tull! Useriøst firma!! Styr unna.

Awful customer service for a brand who considerers themselves a premium supplier. If you create a request, they'll just send you a generic email and instantly close your ticket. I created another ticket and received no response.

Rævva kundeservice hjelp å få. Rævva kvalitet på varene. anbefaler ikke å kjøpe Duchebag.

Ingen fungerende mobil nummer å kunne ringe til

Two of the zippers on my backpack broke after less than two years of use. I expected better quality on such an expensive backpack. My warranty claim was approved, but I’m still trying to get a hold of customer service to order a replacement. It’s been almost 4 months … I would not recommend buying from Db.

Unable to get in touch with someone from customer service for the last 5 weeks - this is the most unprofessional company I have ever bought from. I HAVE BEEN TYRING TO RETURN UNUSED merchandise with tags and original packaging for 5 weeks with no response. I was double charged and double shipped several backpacks and there is no company phone number or address for the US. This is a big dissapointment in a company that publishes all the marketing as a company that stands behind its return policy and customer care. DO NOT PURCHASE from their company website and look at all the published reviews of their company as you will see I am not alone in this feedback. Very unethical false marketing and representation of its products. I am not stuck with 5 backpacks I paid for that have never been used or will be used.

This company is terrible, took the money but do not ship the bags for 2weeks. Contacted them without any reply.

not trustworthy ... not only massively inconvenient return process, even unlawful