Fara Cycling omtaler og erfaringer

Awful service!

I would like to share my experience of working with this company. About a week ago, I wrote a letter to support and asked about the possibility of delivering a specific product to my country. On behalf of the company, Csaba Ringhoffer responded to me. He wrote to me: "Yes, this product can be delivered to your country, place an order on our website!" The next day, I tried to place an order, but the payment button gave me an error. Then I contacted Csaba Ringhoffer support to help me pay. To do this, I asked to send a manually typed invoice for payment directly by card or via Paypal. Note: their website only allows payment via their local Scandinavian service Klarna. It's amazing that in the 21st century, someone doesn't have a PayPal wallet. Maybe they operate in their region, but why declare worldwide delivery? Csaba answered me exactly 1 (one) letter per day, no more (why more?). As if his working day consists of coming to his desk for 10 minutes, answering and going home. I am simply discouraged and surprised at what a low level of customer service is. Then he asked me if I could pay for the order via Revolut (I answered no/this service does not work in my country). And he still answered one question per day. And today, after a week of fruitless and stupid correspondence, Csaba Ringhoffer wrote to me: "Unfortunately, while we were corresponding, this product became more expensive and we cannot supply it at the old price, blah-blah-blah." Do you understand when they wri…

I recently bought a F / All road. I am pleased with the bike; it does live up to the reviews! Unfortunately, the aftercare has been very poor. The rear mudguard stays were too short. I ordered these from Fara at the time of purchase and they came with the bike. Fara seem to have no interest in sorting this out. I asked for them to send me replacement rear stays, but they don't seem to accept I have a problem. I live in the UK so I cannot go to their shop. Fortunately, my mechanic has provided a workaround with some extensions, but I would not buy another bike from Fara as it is very unlikely they would provide supportive aftercare.